Enterprise knowledge assistant for a multi-company group
Client: A real-estate group with more than 5,000 employees across over 15 subsidiaries. Named on request with their permission.
The problem
Employees across the group repeatedly asked the same HR and administration questions, while the correct answer could vary by subsidiary, policy version, or local procedure. Support teams spent time locating and restating information that already existed in approved documents.
What we built
An internal conversational assistant that answers recurring HR and administration questions from approved policies and standard operating procedures across the multi-company group.
Result
The assistant now deflects roughly 500 recurring HR and administration questions a day while supporting more than 5,000 employees across more than 15 subsidiaries.
Public case-study boundary
The client has permitted this public summary but has not authorised publication of its name or additional implementation and evaluation details. Those details are not inferred here.
Make internal knowledge easier to use.
Bring the policy set and the repeated questions. We’ll map the right production scope with you.