Conversational ordering agent for pharmaceutical distribution
Client: A pharmaceutical distributor serving approximately 3,000 business customers. Named on request with their permission.
The problem
The distributor needed a conversational way to handle order intake and inventory questions for a customer base of approximately 3,000 businesses. Availability still had to be checked before an order was committed.
What we built
A conversational agent that handles order intake and inventory questions for the distributor’s B2B customers, checking live stock before it commits an order.
Result
The production agent supports ordering and inventory enquiries across a customer base of approximately 3,000 businesses. Customers receive a conversational experience, while availability is still validated before the system commits an order.
Public case-study boundary
The client has permitted this public summary but has not authorised publication of its name or additional implementation and evaluation details. Those details are not inferred here.
Connect conversation to live operations.
Bring the ordering workflow, inventory source, and exception rules. We’ll map the production boundary with you.